Success in the 2025 Open Enrollment Period underscores the effectiveness of state-based exchanges, enhanced premium tax credits and their role in improving accessibility to affordable health insurance.
MOUNTAIN VIEW, Calif., Feb. 26, 2025 (GLOBE NEWSWIRE) — GetInsured, a leading provider of state-based health insurance exchange (SBE) technology platforms and consumer assistance center operations, is celebrating a successful open enrollment period for Plan Year 2025. Over 24 million Americans enrolled in Affordable Care Act (ACA) coverage, with more than seven million, or 29%, of enrollments coming through state-based exchanges – a record high. This success is partly due to enhanced premium tax credits set to expire in 2025 which have helped make health insurance affordable for millions of more enrollees.
“At GetInsured, our success comes from working hand-in-hand with states to innovate and meet the unique needs of each community,” said Chini Krishnan, Founder and CEO. “For example, in Georgia this year, we enhanced our platform to support enrollment with Enhanced Direct Enrollment (EDE) and are now offering 24/7 assistance through our Interactive Virtual Agent (IVA) to ensure people get timely, reliable support.”
GetInsured client states represent 51% of all SBE enrollments, with many reporting significant growth in 2025. We are pleased to highlight many of their accomplishments:
The GetInsured Consumer Assistance Centers played a pivotal role in the 2025 enrollment period, handling over 796k calls for Nevada, Pennsylvania, Virginia, and Georgia – a 32% increase from the previous year. Despite the higher volume, average wait times remained under 11 seconds, and consumer satisfaction ratings held steady at 94%. These results highlight GetInsured’s commitment to providing reliable, efficient, and personalized support.
As policy changes and technological advancements continue to shape the health care landscape, SBEs remain a vital tool for improving accessibility and affordability. With New Mexico and Illinois set to launch their state-based exchanges powered by GetInsured for plan year 2026, GetInsured is poised to lead the next wave of innovation and success.
About GetInsured: GetInsured is a leading technology provider for state-based health insurance exchanges, offering an ACA-compliant cloud-based SaaS technology platform and integrated consumer assistance center operations. Our platform empowers states to efficiently run their exchanges, achieve cost savings, and have greater autonomy over their insurance markets, contributing to broader health reform goals. With a trusted track record, GetInsured serves as a technology partner for Georgia, Pennsylvania, New Jersey, Nevada, Virginia, Minnesota, Idaho, and Washington, delivering exceptional service and seamless interactions for agents, brokers, assisters, and consumers alike. Looking ahead, GetInsured is proud to partner with New Mexico and Illinois to launch their state-based exchanges for plan year 2026.
CONTACT: Marissa Schwartz GetInsured 9255958363 marissa.schwartz@getinsured.com
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